95% of all text messages are opened and read within the first 3 minutes of receiving them. While texting delivers an amazing customer experience, it’s also a winning situation for businesses as well. Dealership teams can quickly send out multiple personalized text messages at the same time, instead of blocking out hours of a day to send emails or leave voicemails.
Online consumer research sites are also making it easier for businesses to connect and engage with consumers through texting. By adding a text line in the ‘Contact Now’ section of sites like Google, Yelp, and Facebook, dealerships are putting the power in the hands of the consumer to make a connection, establish a relationship, and, ultimately, close a sale.
See the text that a Marine dealer sent out to several of their customers and upsold over $5,000 in service add-ons in one week and another Marine dealer collected over $10,000 in one day by sending out text messages for past due invoices.
Learn how to get more positive online reviews for your dealership. 88% of consumers trust online reviews as much as a personal recommendation. Sending a survey request via text rather than email can drive 30x more survey responses.
Discover how to improve your customer experience, generate and close more leads, get more inbound traffic, and drive more positive reviews.