---
title: "Kenect + Primus: How Dealers Are Automating Service Calls with AI, August 2025"
description: Discover how dealerships enhance customer experience and boost service revenue with AI-powered phone automation in this insightful webinar. Join us for practical strategies and real-world results.
---

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# Kenect + Basic: How Dealers Are Automating Service Calls with AI 

On-Demand Webinar

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# Webinar Description

Phone lines are ringing off the hook at dealerships—but many of those calls are going unanswered, customers are stuck on hold, and service teams are overwhelmed. In a world where customers expect immediate answers, missed calls aren’t just a nuisance—they’re lost revenue. 

In this exclusive webinar with Primus by Basic Software Systems, you’ll learn how forward-thinking dealerships are using AI-powered phone automation to improve customer experience, save time, and boost service revenue—without adding headcount. 

We’ll cover: 

- How AI voice tools are handling 60%+ of inbound calls without staff intervention 

- Real-world results from dealers who’ve cut hold times and booked more service appointments automatically 

- The difference between true AI phone automation and outdated “phone trees” 

- What to consider when evaluating an AI voice assistant for your service department 

Whether you're a GM, service manager, or part of the sales team, this session will give you practical insights into the future of dealership communication—and what it means for your bottom line. 

**Don’t miss this opportunity to see how dealers are transforming the way they handle phone calls.** 

## Speakers

Michael Kidd brings experience helping dealerships modernize their operations and customer engagement strategies. 

![Michael Kidd](https://smart.kenect.com/hs-fs/hubfs/T65541N4X-UH5BL3ZFY-c4c6926adf09-192.jpg?width=100&height=100&name=T65541N4X-UH5BL3ZFY-c4c6926adf09-192.jpg)

### Michael Kidd

Dealership Partner Manager

**Kenect** — The AI revenue engine for dealers

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