How Service Department Communication Impacts Your Specialty Dealership's Reputation

On-Demand Webinar

How Service Department Communication Impacts Your Auto Dealership's Reputation

Your service department isn’t just about repairs — it’s a reflection of your dealership’s brand. Poor communication can lead to missed appointments, frustrated customers, and a damaged reputation. But with the right tools, you can turn service interactions into your strongest asset.

In this webinar, we’ll break down the problems specialty dealers face with their  service department— and how to fix them fast. You’ll see how to use texting and automation to simplify outreach, keep customers engaged, and fill every available bay — without adding extra work for your team. 

You’ll learn: 

  • Why reputation matters in specialty dealerships
  • Common communication pitfalls
  • Practical strategies to improve service communication
  • The power of proactive outreach

Learn how to fill bays, strengthen relationships, and make campaigns effortless with Service AI. 

Speakers

Allan Mount brings years of experience helping dealerships modernize their operations and customer engagement strategies. 

Allen Headshot

Allan Mount

VP of Revenue Growth, Kenect

Series Description

Welcome to Kenect Academy: Monthly Skills Sessions

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

  • Boost lead response time and customer communication

  • Streamline your daily workflows using hidden tools and shortcuts

  • Maximize your review requests and online reputation

  • Leverage new platform updates as soon as they launch

  • And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

Who should attend:
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

When:
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!

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