Customer Tips Webinar

How Service Department Communication Impacts Your Auto Dealership's Reputation

Your service department isn’t just about repairs — it’s a reflection of your dealership’s brand. Poor communication can lead to missed appointments, frustrated customers, and a damaged reputation. But with the right tools, you can turn service interactions into your strongest asset.

Join our team to uncover the challenges auto dealers face with their service departments — and how to fix them fast. We’ll share real texting strategies and show you live in Kenect how to automate outreach, fill your schedule early, and stay connected with customers through every step of the service process.

You’ll learn:

Why reputation matters for auto dealerships

Common communication pitfalls

Practical strategies to improve service communication

The power of proactive outreach

See how a few simple strategies — powered by texting and Service AI — can help you turn missed opportunities into measurable growth.

Speakers

Allan Mount brings years of experience helping dealerships modernize their operations and customer engagement strategies.

Allan Mount

VP of Revenue Growth, Kenect

Series Description

Welcome to Kenect Academy: Monthly Skills Sessions

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

Boost lead response time and customer communication
Streamline your daily workflows using hidden tools and shortcuts
Maximize your review requests and online reputation
Leverage new platform updates as soon as they launch
And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

Who should attend:
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

When:
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!