Customer Tips Webinar

How Specialty Dealers Use Kenect to Deliver 5-Star Customer Experiences

Specialty dealership leaders know that fast, clear communication drives smoother operations, stronger customer satisfaction, and repeat business—especially during peak season when service teams are stretched thin. This webinar walks through real texting, automation, and AI voice scenarios that help RV, marine, powersports, trailer, and equipment dealers reduce phone pressure, manage long repair timelines, coordinate pickup/drop-off, and update customers proactively.

You’ll learn practical workflows your small but busy teams can put into place immediately across sales and service to improve efficiency and deliver experiences customers remember.

You’ll Learn:

Real texting and voice scenarios such as parts delays, service timelines, pickup/drop-off coordination, and after-hours inquiries
How teams use text to manage complaints and prevent escalation.

The impact of fast response times on satisfaction, reviews, and repeat business

How automation and AI voice tools help lean teams handle more volume without adding staff

Simple communication workflows that improve both efficiency and customer satisfaction

Speakers

TJ DuPaix and Jake Lauritzen bring years of experience helping dealerships modernize their operations and customer engagement strategies.

Jake Lauritzen

President of Revenue Growth, Kenect

TJ DuPaix

VP of Revenue Growth, Kenect

Series Description

Welcome to Kenect Academy: Monthly Skills Sessions

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

Boost lead response time and customer communication
Streamline your daily workflows using hidden tools and shortcuts
Maximize your review requests and online reputation
Leverage new platform updates as soon as they launch
And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

Who should attend:
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

When:
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!