Customer Tips Webinar

How to Use Kenect to Deliver 5-Star Customer Experiences

Auto dealership leaders know that fast, consistent communication is one of the most important drivers of CSI, customer retention, and overall satisfaction. This webinar breaks down the real texting, automation, and AI voice scenarios that top GMs use to reduce missed calls, speed up service updates, improve response times, resolve issues quickly, and ensure customers experience a smooth journey from the first touch to final RO.

You’ll walk away with proven workflows you can implement across sales and service to boost CSI, increase efficiency, and create standout customer interactions at scale.

You’ll Learn:

Real texting and voice scenarios that improve both service and sales communication
How teams use text to handle complaints professionally and avoid escalation
The impact of fast response times on CSI, loyalty, and repeat service visits
How automation and AI voice tools support busy service advisors and eliminate missed opportunities
Simple communication workflows that improve productivity, consistency, and customer satisfaction

Speakers

TJ DuPaix and Jake Lauritzen bring years of experience helping dealerships modernize their operations and customer engagement strategies.

Jake Lauritzen

President of Revenue Growth, Kenect

TJ DuPaix

VP of Revenue Growth, Kenect

Series Description

Welcome to Kenect Academy: Monthly Skills Sessions

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

Boost lead response time and customer communication
Streamline your daily workflows using hidden tools and shortcuts
Maximize your review requests and online reputation
Leverage new platform updates as soon as they launch
And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

Who should attend:
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

When:
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!