---
title: Customer Tips Webinar - Auto
description: "Join Kenect Academy: Monthly Skills Sessions to master new features, boost efficiency, and learn top tips. Live every 2nd Thursday of the month"
---

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# How to Use Kenect to Deliver 5-Star Customer Experiences

On-Demand Webinar

## How to Use Kenect to Deliver 5-Star Customer Experiences

**Auto dealership leaders know that fast, consistent communication is one of the most important drivers of CSI, customer retention, and overall satisfaction. This webinar breaks down the real texting, automation, and AI voice scenarios that top GMs use to reduce missed calls, speed up service updates, improve response times, resolve issues quickly, and ensure customers experience a smooth journey from the first touch to final RO. **

You’ll walk away with proven workflows you can implement across sales and service to boost CSI, increase efficiency, and create standout customer interactions at scale. 

**You’ll Learn:** 

- Real texting and voice scenarios that improve both service and sales communication
- How teams use text to handle complaints professionally and avoid escalation
- The impact of fast response times on CSI, loyalty, and repeat service visits
- How automation and AI voice tools support busy service advisors and eliminate missed opportunities
- Simple communication workflows that improve productivity, consistency, and customer satisfaction 

## Speakers

TJ DuPaix and Jake Lauritzen bring years of experience helping dealerships modernize their operations and customer engagement strategies. 

![Kenect Headshots-108](https://smart.kenect.com/hubfs/Kenect%20Headshots-108.jpg)

### Jake Lauritzen

President of Revenue Growth, Kenect

![TJ Headshot](https://smart.kenect.com/hs-fs/hubfs/TJ%20Headshot.png?width=100&height=100&name=TJ%20Headshot.png)

### TJ DuPaix

VP of Revenue Growth, Kenect

## Series Description

**Welcome to Kenect Academy: Monthly Skills Sessions**

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

- Boost lead response time and customer communication
- Streamline your daily workflows using hidden tools and shortcuts
- Maximize your review requests and online reputation
- Leverage new platform updates as soon as they launch
- And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

**Who should attend:**  
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

**When:**  
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!

**Kenect** — The AI revenue engine for dealers

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