Service Drive Bottlenecks in Peak Summer Demand

July and August are some of the highest-volume months for service departments, but increased demand often exposes underlying operational and communication bottlenecks. In this session, we’ll break down how peak summer service volume impacts workflow, customer communication, and retention. More importantly, we’ll discuss how Kenect can help streamline conversations, reduce missed follow-ups, and keep customers engaged even during the busiest service months.

Key takeaways:

Why summer service demand creates communication and workflow bottlenecks
How delays impact customer satisfaction and long-term retention
Where breakdowns most commonly occur in high-volume service environments
How dealerships can use modern communication tools like Kenect to improve speed and consistency during peak demand

Speakers

TJ brings years of experience helping dealerships modernize their operations and customer engagement strategies.

TJ DuPaix

VP of Revenue Growth, Kenect

Series Description

Welcome to Kenect Academy: Monthly Skills Sessions

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

Boost lead response time and customer communication
Streamline your daily workflows using hidden tools and shortcuts
Maximize your review requests and online reputation
Leverage new platform updates as soon as they launch
And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

Who should attend:
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

When:
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!

Kenect Academy: Monthly Skills Sessions For Specialty Dealers