Customer Tips Webinar

The Second Visit: Why Retention Starts the Moment They Leave Your Lot

Most dealerships focus on getting customers in the door. Few have a real plan for what happens after. The gap between a first visit and a second one is where service revenue is won or lost — and for most stores, it's being left to chance.

In this session, we'll show you how to identify the customers most at risk of walking away, when to reach out, and how to build a follow-up process that runs without adding work to your team.

What you'll walk away with:

How to identify your highest-risk customer segments using data you already have
The outreach timing that drives return visits
How automation handles follow-up at scale without replacing the customer experience
A framework you can put into action immediately

Speakers

TJ and Matt bring years of experience helping dealerships modernize their operations and customer engagement strategies.

TJ DuPaix

VP of Revenue Growth, Kenect

Matt Boyce

Head of Marketing, Kenect

Series Description

Welcome to Kenect Academy: Monthly Skills Sessions

Ready to get even more out of Kenect? Join us each month for a live, interactive session designed to help you master new features, sharpen your skills, and discover time-saving tips that will make a real difference at your dealership.

Each month, our team of Kenect experts will walk you through practical ways to:

Boost lead response time and customer communication
Streamline your daily workflows using hidden tools and shortcuts
Maximize your review requests and online reputation
Leverage new platform updates as soon as they launch
And more!

Whether you’re just getting started or looking to fine-tune your strategy, these sessions are built to help you succeed—and give you real, actionable takeaways you can apply immediately.

Who should attend:
Anyone using Kenect who wants to stay sharp, up-to-date, and ahead of the competition.

When:
Live the second Wednesday each month — new topics, new strategies, and live Q&A with Kenect experts!